Terms of sale
Version of 24 September 2026
1. Who sells and what this document is
1.1. These Terms (the "Offer") are an offer by Sosnova Iryna, a sole trader registered in Cyprus, email: witch@mori-norman.com (the "Author", "Provider"), working under the pen name Mori Norman, to conclude a contract on the terms below with anyone who places an order on mori-norman.com (the "Website").
1.2. The contract is concluded when you (the "Client") tick your agreement with the Offer and the Privacy Policy at checkout and pay for the order (or redeem a package or gift code). The consent and the time it was given are recorded as evidence.
1.3. The services and products are available only to persons aged 18 or over with full legal capacity. By ordering, the Client confirms being at least 18.
1.4. Where the Client buys for business purposes, the provisions of this Offer that grant rights specifically to consumers (including section 8) do not apply.
2. What the Author offers
2.1. Individual services (the "Services"): consultations, Tarot readings, astrology and numerology readings, rituals and other esoteric practices, including appointments at a set time.
2.2. Digital products (the "Digital Content"): files (PDF, audio, video and other materials) available for download after payment.
2.3. Packages and gift certificates: codes entitling the holder to a specific Service without further payment.
2.4. The description, contents, duration and price of each Service and product are shown on its page at the time of ordering.
3. Important: the nature of esoteric services
3.1. The Author's Services and materials are based on esoteric, spiritual and symbolic practices (Tarot, astrology, numerology, rituals, etc.). These practices are not scientifically proven methods. Their results are interpretations intended for self-reflection, contemplation and inspiration.
3.2. The Services and materials are not, and do not replace, medical, psychological, psychotherapeutic, legal, financial, investment or other professional advice. The Author does not diagnose, treat, or advise starting or stopping any treatment. For questions of health, mental wellbeing, law and finance, consult a qualified professional.
3.3. The Author does not guarantee that any event will happen, any particular outcome will be achieved, other people's behaviour will change, or any prediction will be accurate. The absence of the result the Client expected is not a defect of the Service.
3.4. The Client makes all decisions following the Services or influenced by the materials independently and at their own responsibility.
3.5. If the Client is in crisis or has thoughts of harming themselves or others, they should immediately contact emergency services (112 in the EU) or a professional. The Author may refuse or stop a Service if continuing could harm the Client, refunding the part not performed.
4. Prices and payment
4.1. Prices are in euros (EUR). Prices in other currencies are shown for reference at the current rate; payment is always taken in euros.
4.2. Payment is processed by Stripe (bank cards) and NOWPayments (cryptocurrency). Card and wallet details are handled by these services; the Author does not receive or store them.
4.3. The price is fixed when the order is placed. Discounts, personal offers and promo codes do not combine: the largest available discount applies. A personal offer is valid only while its timer runs.
4.4. A Service is paid once the payment service confirms the payment. If a cryptocurrency payment is incomplete, the order remains unpaid until the balance is paid or the funds are refunded by agreement.
5. Performance
5.1. Digital Content. After payment the Client receives a download link by email. The link is valid for 7 days and allows up to 5 downloads. The Client should save the file to their device.
5.2. Services without an appointment. The Author contacts the Client via the contact provided within 3 business days of payment, clarifies the request and performs the Service within the agreed time.
5.3. Services with an appointment. Times are in Central European Time (Europe/Berlin, CET/CEST) and confirmed by email. The Client must be reachable at the agreed time via the contact provided.
5.4. If the Client is more than 15 minutes late without notice, or does not attend, this counts as the Client declining the Service at the agreed time, and the Service is deemed performed unless section 8 requires otherwise. If the Client is less than 15 minutes late, the session runs for the remaining time.
5.5. If a session cannot take place due to the Author, the Author offers another time or a full refund, at the Client's choice.
5.6. The Client provides accurate information needed for the Service (for example, date of birth for numerology). The Author is not responsible for the result if the information is incomplete or wrong.
6. Rescheduling and cancellation
6.1. The Client may reschedule an appointment once free of charge by giving notice at least 24 hours before it starts.
6.2. This section applies to the extent it does not conflict with the right of withdrawal in section 8. Where the withdrawal period (14 days from payment) has ended or the Client is not a consumer, cancellation less than 24 hours before the session, non-attendance and lateness under clause 5.4 do not entitle the Client to a refund.
7. Packages and gift certificates
7.1. After paying for a package or certificate, the Client receives codes by email. Each code entitles the holder to one Service specified at purchase and can be used once.
7.2. Codes are valid for 12 months from purchase, unless the law of the buyer's country requires a longer period.
7.3. A code is redeemed when booking the Service on the Website. Codes cannot be exchanged for money except as provided in section 8 and by law. The buyer of a certificate is responsible for passing the code to the recipient; the Author is not responsible for the consequences of a code being passed to third parties.
8. Right of withdrawal (consumers in the EU/EEA)
8.1. A consumer may withdraw from the contract without giving reasons within 14 days of its conclusion (payment), subject to the exceptions below.
8.2. Digital Content. At checkout the Client expressly asks for the Digital Content to be supplied immediately after payment and acknowledges losing the right of withdrawal once the download begins. From the start of the download (the first use of the download link) the right of withdrawal no longer applies.
8.3. Services. At checkout the Client expressly asks for the Service to begin within the 14-day period and acknowledges losing the right of withdrawal once the Service has been fully performed. After full performance the right of withdrawal no longer applies. If the Client withdraws after performance has begun, they pay an amount proportionate to what was performed up to the notice of withdrawal.
8.4. Packages and certificates. Unused codes can be returned within 14 days of purchase; used codes cannot.
8.5. How to withdraw: send a clear statement to witch@mori-norman.com before the period expires (you may use the model form below). The Author will confirm receipt.
8.6. Refunds are made within 14 days of receiving the statement, using the same payment method, unless agreed otherwise. The Client is not charged any fees for the refund.
Model withdrawal form: "To: Sosnova Iryna, witch@mori-norman.com. I hereby give notice that I withdraw from my contract for the following service / digital content: __________. Ordered on: __________. Order number: __________. Name: __________. Email used for the order: __________. Date: __________."
9. Intellectual property
9.1. All materials on the Website, the Digital Content, texts, readings, recordings and other results of the Services are protected by copyright and belong to the Author.
9.2. The Client receives a non-exclusive right to use purchased materials for personal, non-commercial purposes only. Reselling, publishing, forwarding to third parties, making publicly available, recording sessions without the Author's consent, and using the materials to teach others or to create derivative products are prohibited.
9.3. In case of breach of this section, the Author may refuse further service and claim damages as permitted by law.
10. Liability
10.1. The Author's liability for any order is limited to the amount the Client actually paid for that order.
10.2. The Author is not liable for loss of profit, indirect loss, or for the Client's decisions and actions following the Services or influenced by the materials (see section 3).
10.3. The Author is not liable for failures of payment services, email services, messengers, internet providers or the Client's equipment, or for non-performance due to force majeure.
10.4. The limitations in this section do not apply to liability for intent and gross negligence, for injury to life or health, or in other cases where the law does not allow liability to be limited.
11. Conduct and refusal of service
11.1. Both parties communicate respectfully. The Author may refuse or stop a Service in case of insults, threats, pressure, the Client being intoxicated, or requests that are unlawful or contrary to the Author's ethics (for example, harming other people). In that case the Author refunds the part of the Service not performed.
12. Confidentiality
12.1. The Author keeps the content of sessions and the information the Client shares about themselves confidential, except where disclosure is required by law. Personal data processing is described in the Privacy Policy.
13. Reviews
13.1. By leaving a review on the Website, the Client allows the Author to publish it free of charge on the Website and the Author's social media under the name given. The Author may decline to publish reviews containing insults, third parties' personal data, advertising or false statements.
14. Complaints and disputes
14.1. Complaints should be sent to witch@mori-norman.com. The Author replies within 14 days.
14.2. The contract is governed by the law of the Republic of Cyprus. If the Client is a consumer habitually resident in another country, this choice of law does not deprive them of the protection of the mandatory rules of their country of residence. Disputes are heard by the court competent under law; a consumer may bring proceedings in the courts of their place of residence.
15. Changes to the Offer
15.1. The Author may amend the Offer by publishing a new version on the Website. An order is governed by the version in force when it was placed.